Return Policy

Unfortunately, much like death and taxes, sometimes accidents are unavoidable. We do everything possible protect your items during shipment, but there is still a possibility for items to arrive damaged. Our craftsmanship and customer satisfaction are the top priorities of this company. If items are damaged during shipment, we will work with you to correct the issue. Email us with pictures if your item arrives damaged. Repackaging will be your responsibility, but we will send you a return label to ship it back for repairs or replacement at no additional charge. The return must be initiated within 30 days from receipt. Realize we can not guarantee quick turn arounds depending on our current projects that are being worked on, but we will try our best.

We ask you to understand that what you see on our web site may not be exactly what you are going to get because wood items tend to have different grains, accept stains differently, or we may alter the item in order to make if fit your needs. Returns will not be accepted nor refunds given due to perceived imperfections or if you decide that you no longer want the item. We will send pictures of the finished product prior to shipping for your approval. That is your chance to speak up if there is anything that needs to be fixed.

See our Refund Policy link for more detail.